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Expert Support Associate

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ABTO Software, Lviv, Ukraine opens a position for a Expert Support Associate vacancy!

Job Location: Lviv, Ukraine

Expert Support Associate — Job Responsibilities

  • Work with Experts to facilitate connections with customers
  • Supervise open question inventory, including closing, re-categorizing and updating questions
  • Handle sensitive data with the utmost integrity
  • Escalate customer and Expert concerns and policy violations through various reporting processes to appropriate support services
  • Assist Expert Communications Manager to disseminate
  • announcements and information to Experts, to maintain a full complement of Experts 24/7
  • Work with Expert Moderators to process some Expert payments, based on policy provisions
  • Assist quality assurance efforts by:
  1. reviewing prior questions and answers and pushing feedback to Experts and team members
  2. making recommendations about which Experts are performing above target and which need further assistance or intervention
  3. review Expert profile information to ensure completeness and relevance
  • Work with Expert Recruiting Manager to process applications to become Experts; communicate with applicants as necessary to complete applications and resolve issues

Expert Support Associate — Job Requirements

  • 2+ years’ experience providing operations assistance, customer service, administrative support, or similar function in an online environment
  • Strong communications skills, with fluency in written English
  • Demonstrated integrity: experience handling sensitive personal and financial information
  • Excellent attention to detail
  • Ability to master and adapt to quickly changing, complex processes
  • Professional demeanor
  • Strong critical thinking and problem solving ability
  • Dependable, flexible, and team-oriented and resolve issues

Personal skills

  • Highly motivated
  • Excellent communication and interpersonal skills
  • Can-do attitude and a positive nature
  • Creative approach to problem-solving
  • Willing to learn new stuff

We offer

If you are interested in the vacancy Expert Support Associate position and even if you think you don’t meet all the requirements, please email your resume at jobs@abtosoftware.com