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L1 Support Engineer

  • Lviv, UA
  • Full Time, Remote
  • 17.6.2024

Project overview:

A network of clinics ​​focuses on more of what matters most. As a patient-centric, physician-led network, we partner with premium fertility clinics across the U.S., helping physicians navigate the growth of their practices while providing the resources and support needed to enhance patient outcomes and experiences.

Hard skills: 

  • Fluent English and good communication skills;
  • 1+ years of experience in a software company;
  • Technical background.

Nice to have:

  • 0.5+ years as a Microsoft infrastructure administrator;
  • Microsoft365 (Office365) Setup and maintenance;
  • Email work understanding and expertise in the mail servers setup. MS Exchange experience;
  • Active Directory set up and maintenance. Trust relationship. Policies;
  • Sharepoint knowledge;
  • Windows 10 workstation setup and maintenance;
  • Partch management and security audit;
  • Network work understanding. VPNs;
  • Backups/disaster recovery/regular maintenance planning and execution experience;
  • Ability to think outside of the box;
  • Willnes and ability to build comprehensive solutions that would be easy to support;
  • MFA understanding and on-hands experience;
  • Azure experience.


  • Be responsible for registering tickets;
  • Ability to precisely follow instructions if exist;
  • Ability to quickly and get needed requirements from the client;
  • Quickly learn new tools and know how to solve problems;
  • Ability to manage tasks across the team;
  • Follow up on open tickets within the Team and external follow-up with customers;
  • Be proactive and think outside the box.

Our benefits:

  • Professional and career growth promotion;
  • Competitive salary;
  • Paid vacations and sick leaves;
  • Internal Medical Program;
  • Program for veterans (which includes mentorship, an accessible office for individuals with disabilities, legal support, and additional benefits);
  • Flexible working hours;
  • Regular corporate social activities;
  • Regular technical training at our office;
  • English courses;
  • Gym, etc.

L1 Support Engineer

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