Надіслати резюме

Support Engineer

  • Lviv, UA
  • Full Time
  • 24.1.2025

About Project:

Our client is developing a network of premium fertility clinics across the U.S., focused on improving patient care and supporting physicians. As a patient-centric, physician-led initiative, this project provides fertility clinics with the resources and guidance they need to grow their practices while enhancing patient outcomes and experiences.

Important information:

  • Working hours: 8-hour shifts scheduled within the range of 15:00-02:00 Kyiv time.

Team:

  • L2 Support, Lead DevOps, Middle DevOps, HIPAA Security Officer (on our side);
  • Clinic Managers and staff (on the customer’s side).

Requirements:

  • 2+ years as Microsoft infrastructure administrator;
  • Microsoft365 (Office365) setup and maintenance;
  • Email work understanding and expertise in the mail servers setup. MS Exchange experience;
  • Active Directory set up and maintenance. Trust relationship. Policies;
  • Sharepoint knowledge;
  • Windows 10/11 workstation setup and maintenance;
  • Partch management and security audit;
  • Network work understanding. VPNs;
  • Backups/disaster recovery/regular maintenance planning and execution experience;
  • Ability to think outside of the box;
  • Willnes and ability to build comprehensive solutions that would be easy to support;
  • MFA understanding and hands-on experience;
  • Azure experience;
  • Upper-Intermediate level of English and higher.

Responsibilities in simple contact:

  • Be responsible for registering tickets;
  • Ability to precisely follow instructions if they exist;
  • Ability to quickly get needed requirements from the client;
  • Quickly learn new tools;
  • Ability to manage tasks across the team;
  • Follow up on open tickets within the Team and external follow-up with customer.

Responsibilities:

  • One-time projects (migration, new services implementation, etc.);
  • Ability to build secure and scalable solutions within the multitenant company;
  • Active Directory rebuilding according to the new company structure, securing, and day-to-day maintenance;
  • Company Exchange mail server setup and maintenance;
  • SharePoint setup, and data migration;
  • Microsoft365 setting up, audit, and maintenance;
  • Workstations securing, audit, and maintenance;
  • Backup implementation, disaster recovery plan, and runbooks preparation;
  • Continuous evaluation of the whole site’s security and its improvements and maintenance;
  • User management, incident responding;
  • Workspace day-to-day issues troubleshooting;
  • License management;
  • Best security practice implementation and regular verification.

Our benefits:

  • Professional and career growth promotion;
  • Competitive salary;
  • Paid vacations and sick leaves;
  • Internal Medical Program;
  • Program for veterans (which includes mentorship, an accessible office for individuals with disabilities, legal support, and additional benefits);
  • Flexible working hours;
  • Regular corporate social activities;
  • Regular technical training at our office;
  • English courses;
  • Gym, etc.

Support Engineer

    Напиши нам


      Напиши нам